Return & Refund Policy
Last updated: October 6, 2026
Thank you for choosing Q-Tea. Because our tea cubes, drip tea bags, and other consumable products are food items, we follow a strict food-safety policy.
Consumable Products Are Final Sale After Shipment
Once a consumable product has shipped, we do not accept returns, exchanges, or refunds for change of mind, taste or aroma preference, customer ordering errors, or other preference-based reasons. This applies whether the consumable product is opened or unopened, except where required by applicable law.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect because of a Q-Tea fulfillment error, please contact us within 48 hours of delivery at qtea.group@gmail.com.
Please include:
- Your order number
- Clear photos showing the damaged, defective, or incorrect item
- Photos of the original packaging and shipping label, when available
After review and verification, Q-Tea may provide a replacement or store credit, at our discretion. Refunds for consumable food products are generally not issued, except where required by applicable law.
Shipping-Related Issues
Carrier delays, carrier loss, or packages marked as delivered but not received do not automatically qualify for a refund. Please refer to our Shipping Policy and contact us if you need assistance.
Non-Food Merchandise
If Q-Tea sells non-food merchandise, such as teaware or accessories, any separate return terms shown on the product page will apply. If no separate return terms are stated, contact us before sending anything back. Do not return merchandise without authorization.
Order Cancellation Before Shipment
If you need to request an order cancellation, contact us as soon as possible. We may be able to cancel an order that has not yet entered processing or shipped, but cancellation is not guaranteed.
Contact
Questions about this policy can be sent to qtea.group@gmail.com.