Shipping Policy

Last updated: October 6, 2026

Thank you for shopping with Q-Tea. We carefully prepare each order so your tea arrives in excellent condition.

Where We Ship

Q-Tea ships to the destinations currently available at checkout. Shipping availability may vary by destination and may change from time to time. Available shipping methods, rates, and any free-shipping promotions will be shown at checkout before you place your order.

Order Processing

Most in-stock orders are processed within 3 to 5 business days, excluding weekends and holidays. During product launches, holidays, severe weather, or periods of unusually high order volume, processing may take longer.

Estimated Delivery

After dispatch, many orders arrive within approximately 7 to 10 business days. Delivery times are estimates only and are not guaranteed. Actual transit time depends on the carrier, destination, customs processing, weather, and other events outside Q-Tea's control.

Pre-Orders and Back-Orders

If an order contains a pre-order or back-ordered item, available items may ship separately from items that are not yet available. You may therefore receive more than one shipment for the same order.

Tracking

When tracking is available, you will receive shipment confirmation with tracking information. Please allow 1 to 3 business days after shipment for tracking activity to appear.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. If you notice an address error, contact us as soon as possible at qtea.group@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

Carrier Delays, Lost Packages, and Delivered Packages

Once an order is with the carrier, delivery events and transit delays may be outside Q-Tea's control. If tracking shows a package as delivered but you cannot locate it, please check with household members, neighbors, the delivery carrier, and your local delivery location first. You may also contact us and we will try to assist. A delay, carrier loss, or a package marked delivered does not automatically qualify for a refund, replacement, or store credit, except where required by applicable law.

International Orders

International customers are responsible for any customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country unless checkout expressly states otherwise. Customs processing can also delay delivery.

Contact

Questions about shipping can be sent to qtea.group@gmail.com.