Refund policy

Return & Refund Policy – Q-Tea

Thank you for choosing Q-Tea. Because our tea cubes, drip tea bags, and other consumable products are food items, we follow a strict food-safety policy.

Food Products Are Final Sale After Shipment

Once a consumable product has shipped, we do not accept returns, exchanges, or refunds for:

  • Change of mind
  • Taste or aroma preference
  • Customer ordering errors
  • Opened or unopened food products

This policy applies except where otherwise required by applicable law.

Damaged, Defective, Missing, or Incorrect Items

If your order arrives with an item that is:

  • Damaged
  • Defective
  • Missing from the shipment
  • Incorrect because of a Q-Tea fulfillment error

please contact us within 48 hours of delivery.

Please provide:

  1. Your order number
  2. Clear photos of the affected item, when applicable
  3. Photos of the original packaging and shipping label, when available
  4. A short description of the issue

After reviewing and verifying the issue, Q-Tea may provide a replacement or store credit, at our discretion.

Refunds for consumable food products are generally not issued, except where required by applicable law.

Shipping-Related Issues

Carrier delays, carrier loss, or packages marked as delivered but not received do not automatically qualify for a refund, replacement, or store credit.

If you experience a shipping issue, please contact us and we will assist you in reviewing the shipment and determining the appropriate next step.

Improper Storage After Delivery

Q-Tea is not responsible for product damage caused by improper storage, handling, heat exposure, moisture, or other conditions after successful delivery.

Order Cancellation Before Shipment

If you need to cancel an order, please contact us as soon as possible.

We may be able to cancel an order that has not yet entered processing or shipped, but cancellation is not guaranteed.

Non-Food Merchandise

If Q-Tea sells non-food merchandise such as teaware or accessories, separate return terms shown on the applicable product page may apply.

Please contact us before returning any non-food merchandise. Do not send items back without authorization.

Contact Us

If you have questions about this policy or need assistance with an order, please contact:

Email: qtea.group@gmail.com

By completing your purchase, you acknowledge that you have reviewed and accepted this Return & Refund Policy, subject to applicable law.